Online Bill Pay Link

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Pay your utilities Online

With our new payment system you can manage your account from your home, smart phone or tablet! Free online payment!

The new Red Bay Water & Gas payment service is secure and convenient. Stay safe and skip the line – use the new Customer Portal or Mobile App to:

  • Pay your bill, anytime, anywhere
  • Monitor your utility usage
  • Receive notifications
  • Set up autopay
  • And more!

To sign up, please have your 12-digit account number handy. It is printed on the top left of your bill. You will need one of the following to verify your account:

  • Last 4 digits of your SSN on file with Red Bay Water & Gas
  • Phone number on file with Red Bay Water & Gas
  • Current statement amount.

Select “Sign Up” and fill in the “Create Your Account” page. Follow the prompts to complete your enrollment in the new payment system. Please reset your User ID and Password the first time you use the new payment system


Effective June 1, 2024 a convenience fee will be added to all online and phone payments of $3.25 for credit/debit cards and $1.50 for E-Checks.

Payment Locations

302 4th Ave SE
Red Bay, AL 35582, USA
(256) 356-8622

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Methods Accepted

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  • Cash
  • Check
  • Bank Draft
  • Debit or Credit (Mastercard, Visa, American Express, Discovery)
  • PayPal Debit


Pay By Phone

Call: (256) 356-8622

For your convenience you can pay online anytime between 8 am and 4 pm Monday through Friday during normal office hours (except on holidays)  using:

  • Credit Card
  • Debit Card